Creating social change in a municipality using a Total Quality Management approach

This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort ma...

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Published in:Total Quality Management & Business Excellence
Main Authors: Bergvall-Kåreborn, Birgitta, Bergquist, Bjarne, Klefsjö, Bengt
Format: Article in Journal/Newspaper
Language:English
Published: Luleå tekniska universitet, Innovation och Design 2009
Subjects:
TQM
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-10721
https://doi.org/10.1080/14783360903248948
id ftluleatu:oai:DiVA.org:ltu-10721
record_format openpolar
spelling ftluleatu:oai:DiVA.org:ltu-10721 2023-05-15T16:57:05+02:00 Creating social change in a municipality using a Total Quality Management approach Bergvall-Kåreborn, Birgitta Bergquist, Bjarne Klefsjö, Bengt 2009 application/pdf http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-10721 https://doi.org/10.1080/14783360903248948 eng eng Luleå tekniska universitet, Innovation och Design Luleå tekniska universitet, Industriell Ekonomi Luleå tekniska universitet, Geoteknologi Total Quality Management and Business Excellence, 1478-3363, 2009, 20:12, s. 1375-1393 orcid:0000-0003-4317-9963 orcid:0000-0003-3911-8009 http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-10721 doi:10.1080/14783360903248948 ISI:000272681200005 Scopus 2-s2.0-72149084132 Local 99071640-0b19-11de-9d3e-000ea68e967b info:eu-repo/semantics/openAccess bottom–up perspective Project CIVIC societal development Soft Systems Methodology TQM Information Systems Social aspects Systemvetenskap informationssystem och informatik med samhällsvetenskaplig inriktning Reliability and Maintenance Tillförlitlighets- och kvalitetsteknik Article in journal info:eu-repo/semantics/article text 2009 ftluleatu https://doi.org/10.1080/14783360903248948 2022-10-25T20:58:56Z This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective. Denna artikel beskriver ett projekt som gemensamt startades av medborgare, handel och myndigheter i Jokkmokk för att skapa en positiv samhällsutveckling baserad på offensiv kvalitetsutvecklings grundläggande värderingar. Projektet löpte under två år, och även ett parallellt arbete i Mansfield, Storbritannien ingick i projektet. Detta dokument beskriver enbart Jokkmokkdelen av projektet. Utvärderingen av projektet är baserad på enkäter och intervjuer som analyserats med hjälp av Soft Systems Methodology. Analysen visar att de flesta tillfrågade tyckte att projektet lyckats förändra attityden hos folket i Jokkmokk och skapa värdefulla nätverk. Projektets målsättning var också att skapa delaktighet för medborgarna och många aktiviteter riktade sig att låta ... Article in Journal/Newspaper Jokkmokk Luleå University of Technology Publications (DiVA) Jokkmokk ENVELOPE(20.150,20.150,66.500,66.500) Mansfield ENVELOPE(-45.733,-45.733,-60.650,-60.650) Total Quality Management & Business Excellence 20 12 1375 1393
institution Open Polar
collection Luleå University of Technology Publications (DiVA)
op_collection_id ftluleatu
language English
topic bottom–up perspective
Project CIVIC
societal development
Soft Systems Methodology
TQM
Information Systems
Social aspects
Systemvetenskap
informationssystem och informatik med samhällsvetenskaplig inriktning
Reliability and Maintenance
Tillförlitlighets- och kvalitetsteknik
spellingShingle bottom–up perspective
Project CIVIC
societal development
Soft Systems Methodology
TQM
Information Systems
Social aspects
Systemvetenskap
informationssystem och informatik med samhällsvetenskaplig inriktning
Reliability and Maintenance
Tillförlitlighets- och kvalitetsteknik
Bergvall-Kåreborn, Birgitta
Bergquist, Bjarne
Klefsjö, Bengt
Creating social change in a municipality using a Total Quality Management approach
topic_facet bottom–up perspective
Project CIVIC
societal development
Soft Systems Methodology
TQM
Information Systems
Social aspects
Systemvetenskap
informationssystem och informatik med samhällsvetenskaplig inriktning
Reliability and Maintenance
Tillförlitlighets- och kvalitetsteknik
description This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective. Denna artikel beskriver ett projekt som gemensamt startades av medborgare, handel och myndigheter i Jokkmokk för att skapa en positiv samhällsutveckling baserad på offensiv kvalitetsutvecklings grundläggande värderingar. Projektet löpte under två år, och även ett parallellt arbete i Mansfield, Storbritannien ingick i projektet. Detta dokument beskriver enbart Jokkmokkdelen av projektet. Utvärderingen av projektet är baserad på enkäter och intervjuer som analyserats med hjälp av Soft Systems Methodology. Analysen visar att de flesta tillfrågade tyckte att projektet lyckats förändra attityden hos folket i Jokkmokk och skapa värdefulla nätverk. Projektets målsättning var också att skapa delaktighet för medborgarna och många aktiviteter riktade sig att låta ...
format Article in Journal/Newspaper
author Bergvall-Kåreborn, Birgitta
Bergquist, Bjarne
Klefsjö, Bengt
author_facet Bergvall-Kåreborn, Birgitta
Bergquist, Bjarne
Klefsjö, Bengt
author_sort Bergvall-Kåreborn, Birgitta
title Creating social change in a municipality using a Total Quality Management approach
title_short Creating social change in a municipality using a Total Quality Management approach
title_full Creating social change in a municipality using a Total Quality Management approach
title_fullStr Creating social change in a municipality using a Total Quality Management approach
title_full_unstemmed Creating social change in a municipality using a Total Quality Management approach
title_sort creating social change in a municipality using a total quality management approach
publisher Luleå tekniska universitet, Innovation och Design
publishDate 2009
url http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-10721
https://doi.org/10.1080/14783360903248948
long_lat ENVELOPE(20.150,20.150,66.500,66.500)
ENVELOPE(-45.733,-45.733,-60.650,-60.650)
geographic Jokkmokk
Mansfield
geographic_facet Jokkmokk
Mansfield
genre Jokkmokk
genre_facet Jokkmokk
op_relation Total Quality Management and Business Excellence, 1478-3363, 2009, 20:12, s. 1375-1393
orcid:0000-0003-4317-9963
orcid:0000-0003-3911-8009
http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-10721
doi:10.1080/14783360903248948
ISI:000272681200005
Scopus 2-s2.0-72149084132
Local 99071640-0b19-11de-9d3e-000ea68e967b
op_rights info:eu-repo/semantics/openAccess
op_doi https://doi.org/10.1080/14783360903248948
container_title Total Quality Management & Business Excellence
container_volume 20
container_issue 12
container_start_page 1375
op_container_end_page 1393
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