Seamless Fashion Retail in Iceland - The Omni Challenge

Purpose – The purpose of this work is to explore whether there is a “fulfilment gap” between customer expectations and fashion retail strategies over the purchase journey. Specifically this study focuses on two small-to-medium sized enterprise (SME) retail firms in Iceland. Design/methodology/approa...

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Bibliographic Details
Main Authors: Blumenstein, E, Moore, EM, Graham, G
Format: Report
Language:unknown
Published: Toulouse Business School 2016
Subjects:
Online Access:https://eprints.whiterose.ac.uk/99871/
https://cerr.sciencesconf.org/conference/cerr/book_cerr_en_3.pdf