Mapping chatbot types and features : case rescue services

• Main Author: Reijo, Aleksanteri
• Other Authors: Lappeenrannan-Lahden teknillinen yliopisto LUT, Lappeenranta-Lahti University of Technology LUT
• Format: Bachelor Thesis
• Language: English
• Published: 2022
• Subjects: automation; chatbot; chatbots; comparison; viability; feasibility; commercialization; UX (user experience); usability; information dissemination; customer service; digitalization; automaatio; chattibotti; chattibotit; vertailu; saavutettavuus; suoritettavuus; kaupallistaminen; käyttäjäkokemus; käytettävyys; tiedonjako; asiakaspalvelu; digitalisaatio; fi=Datatiede|en=Data science|; fi=Tekniikka|en=Technology|; fi=School of Engineering Science; Tietotekniikka|en=School of Engineering Science; Computer Science|; Paras; karelian
• Online Access: https://lutpub.lut.fi/handle/10024/164599

The subject of this thesis is the feature needs of a regionally localized chatbot offered by SKRS (South-Karelian Rescue Services) on their home page. The study used literature to find what types of chatbots exist. Interviews with SKRS staff were held to find what types of features and technologies...