Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry
In many parts of the world, cleaning services are mostly subcontracted, which means intense competition and increased demand for efficiency. Consequently, the terms and conditions of employment have declined and the turnover of workers is high. Remote areas such as the Arctic face particular difficu...
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ftjyvaeskylaenun:oai:jyx.jyu.fi:123456789/77986 2024-05-19T07:33:26+00:00 Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry Strömmer, Maiju Gonçalves, Kellie Kelly-Holmes, Helen 2021 258 application/pdf 187-203 fulltext http://urn.fi/URN:NBN:fi:jyu-202110045044 eng eng Routledge Language, Global Mobilities, Blue-Collar Workers and Blue-Collar Workplaces Routledge Critical Studies in Multilingualism 978-0-367-27900-4 296564 10.4324/9780429298622-10 Research Council of Finland Suomen Akatemia Strömmer, M. (2021). Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry. In K. Gonçalves, & H. Kelly-Holmes (Eds.), Language, Global Mobilities, Blue-Collar Workers and Blue-Collar Workplaces (pp. 187-203). Routledge. Routledge Critical Studies in Multilingualism, 24. https://doi.org/10.4324/9780429298622-10 CONVID_101294881 URN:NBN:fi:jyu-202110045044 http://urn.fi/URN:NBN:fi:jyu-202110045044 In Copyright © 2021 Taylor & Francis openAccess http://rightsstatements.org/page/InC/1.0/?language=en työehdot kielitaitovaatimukset siivousala siivoojat sosiolingvistiikka talvimatkailu kieli ja kielet suomi vieraana kielenä työntekijät työvoima kielitaito työolot olosuhteet matkailuala kilpailuttaminen ulkomainen työvoima alihankinta kausityö työvoiman vaihtuvuus etnografia työvoiman liikkuvuus diskurssianalyysi bookPart http://purl.org/eprint/type/BookItem http://purl.org/coar/resource_type/c_3248 acceptedVersion A3 2021 ftjyvaeskylaenun 2024-04-23T23:38:28Z In many parts of the world, cleaning services are mostly subcontracted, which means intense competition and increased demand for efficiency. Consequently, the terms and conditions of employment have declined and the turnover of workers is high. Remote areas such as the Arctic face particular difficulties recruiting and retaining cleaning workers. Nonetheless, possibilities to earn and aspirations for a better life bring center – periphery, cross-border, and lifestyle mobilities to the peripheral north, especially in winter. This chapter examines cleaning as seasonal blue-collar work in a booming tourist destination in Arctic Finland. Applying an ethnographic and discourse analytical approach of nexus analysis, this chapter discusses three discourses circulating in the resort that are relevant to the language requirements of seasonal cleaning workers. The data collected in the Arctic tourist destination consist of interviews with recruiters and ethnographic observations of cleaners’ workdays. The chapter offers new insights into blue-collar work by showing how blue-collar workers also are expected to be mobile and work in multilingual environments under the current conditions of the globalized new economy. Further, teamwork is used as a control mechanism to standardize and intensify the work procedures. peerReviewed Book Part Arctic Arctic JYX - Jyväskylä University Digital Archive |
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JYX - Jyväskylä University Digital Archive |
op_collection_id |
ftjyvaeskylaenun |
language |
English |
topic |
työehdot kielitaitovaatimukset siivousala siivoojat sosiolingvistiikka talvimatkailu kieli ja kielet suomi vieraana kielenä työntekijät työvoima kielitaito työolot olosuhteet matkailuala kilpailuttaminen ulkomainen työvoima alihankinta kausityö työvoiman vaihtuvuus etnografia työvoiman liikkuvuus diskurssianalyysi |
spellingShingle |
työehdot kielitaitovaatimukset siivousala siivoojat sosiolingvistiikka talvimatkailu kieli ja kielet suomi vieraana kielenä työntekijät työvoima kielitaito työolot olosuhteet matkailuala kilpailuttaminen ulkomainen työvoima alihankinta kausityö työvoiman vaihtuvuus etnografia työvoiman liikkuvuus diskurssianalyysi Strömmer, Maiju Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry |
topic_facet |
työehdot kielitaitovaatimukset siivousala siivoojat sosiolingvistiikka talvimatkailu kieli ja kielet suomi vieraana kielenä työntekijät työvoima kielitaito työolot olosuhteet matkailuala kilpailuttaminen ulkomainen työvoima alihankinta kausityö työvoiman vaihtuvuus etnografia työvoiman liikkuvuus diskurssianalyysi |
description |
In many parts of the world, cleaning services are mostly subcontracted, which means intense competition and increased demand for efficiency. Consequently, the terms and conditions of employment have declined and the turnover of workers is high. Remote areas such as the Arctic face particular difficulties recruiting and retaining cleaning workers. Nonetheless, possibilities to earn and aspirations for a better life bring center – periphery, cross-border, and lifestyle mobilities to the peripheral north, especially in winter. This chapter examines cleaning as seasonal blue-collar work in a booming tourist destination in Arctic Finland. Applying an ethnographic and discourse analytical approach of nexus analysis, this chapter discusses three discourses circulating in the resort that are relevant to the language requirements of seasonal cleaning workers. The data collected in the Arctic tourist destination consist of interviews with recruiters and ethnographic observations of cleaners’ workdays. The chapter offers new insights into blue-collar work by showing how blue-collar workers also are expected to be mobile and work in multilingual environments under the current conditions of the globalized new economy. Further, teamwork is used as a control mechanism to standardize and intensify the work procedures. peerReviewed |
author2 |
Gonçalves, Kellie Kelly-Holmes, Helen |
format |
Book Part |
author |
Strömmer, Maiju |
author_facet |
Strömmer, Maiju |
author_sort |
Strömmer, Maiju |
title |
Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry |
title_short |
Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry |
title_full |
Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry |
title_fullStr |
Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry |
title_full_unstemmed |
Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry |
title_sort |
physical work, customer service, or teamwork? : language requirements for seasonal cleaning work in the booming arctic tourism industry |
publisher |
Routledge |
publishDate |
2021 |
url |
http://urn.fi/URN:NBN:fi:jyu-202110045044 |
genre |
Arctic Arctic |
genre_facet |
Arctic Arctic |
op_relation |
Language, Global Mobilities, Blue-Collar Workers and Blue-Collar Workplaces Routledge Critical Studies in Multilingualism 978-0-367-27900-4 296564 10.4324/9780429298622-10 Research Council of Finland Suomen Akatemia Strömmer, M. (2021). Physical Work, Customer Service, or Teamwork? : Language Requirements for Seasonal Cleaning Work in the Booming Arctic Tourism Industry. In K. Gonçalves, & H. Kelly-Holmes (Eds.), Language, Global Mobilities, Blue-Collar Workers and Blue-Collar Workplaces (pp. 187-203). Routledge. Routledge Critical Studies in Multilingualism, 24. https://doi.org/10.4324/9780429298622-10 CONVID_101294881 URN:NBN:fi:jyu-202110045044 http://urn.fi/URN:NBN:fi:jyu-202110045044 |
op_rights |
In Copyright © 2021 Taylor & Francis openAccess http://rightsstatements.org/page/InC/1.0/?language=en |
_version_ |
1799471531263262720 |