Experience quality in the different phases of a tourist vacation: A case of Northern Norway
The overall goal of this study is to explore the relative importance different groups of tourists give to the vacation experience phases (pretrip, en-route, and on-site experiences). By clustering the tourist by their motivation and subsequently testing the relative importance given to the various t...
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Language: | English |
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Online Access: | http://hdl.handle.net/2022/19121 https://doi.org/10.3727/108354212X13485873913921 |
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ftindianaunivir:oai:scholarworks.iu.edu:2022/19121 2023-05-15T17:43:33+02:00 Experience quality in the different phases of a tourist vacation: A case of Northern Norway Prebensen, N.K. Woo, E. Chen, J.S. Uysal, M. 2012 http://hdl.handle.net/2022/19121 https://doi.org/10.3727/108354212X13485873913921 en_US eng Cognizant Communication Corporation Prebensen, N. K., Woo, E., Chen, J. S., & Uysal, M. (2012). Experience quality in the different phases of a tourist vacation: A case of northern norway. Tourism Analysis, 17(5), 617-627. http://dx.doi.org/10.3727/108354212X13485873913921 http://dx.doi.org/10.3727/108354212X13485873913921 http://hdl.handle.net/2022/19121 © 2012 Cognizant Comm. Corp. Cluster analysis Destination on-site experience En-route experience Factor analysis Motivation Pretrip experience Article 2012 ftindianaunivir https://doi.org/10.3727/108354212X13485873913921 2022-02-06T21:49:11Z The overall goal of this study is to explore the relative importance different groups of tourists give to the vacation experience phases (pretrip, en-route, and on-site experiences). By clustering the tourist by their motivation and subsequently testing the relative importance given to the various trip phases, the idea is to get new knowledge in terms of quality perceptions of the different phases of a journey, not only on-site experiences for different tourist segments. The tourist journey is divided into three phases: pretrip experience, en-route trip experience, and destination on-site experiences. Factor analysis of motivation items resulted in four groupings of motivation factors: "Personal enrichment," "Escape," "Socialization," and "Family togetherness." Cluster analysis based on factor scores of the motivation items identified two segments. Segment I included 161 respondents (28% of the sampled visitors); Segment II contained 418 (72% of the sampled visitors). The two motivation based segments were then examined and profiled with quality elements of the three trip phases, visitor's demographic, and behavior variables. The results show that tourists value the various phases of the journey differently based on their motivation to travel. The study results are discussed in terms practical implication for the tourism industry to enhance the total experience quality of a journey by including all the phases of a vacation trip. Article in Journal/Newspaper Northern Norway IUScholarWorks Indiana University Norway Tourism Analysis 17 5 617 627 |
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IUScholarWorks Indiana University |
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ftindianaunivir |
language |
English |
topic |
Cluster analysis Destination on-site experience En-route experience Factor analysis Motivation Pretrip experience |
spellingShingle |
Cluster analysis Destination on-site experience En-route experience Factor analysis Motivation Pretrip experience Prebensen, N.K. Woo, E. Chen, J.S. Uysal, M. Experience quality in the different phases of a tourist vacation: A case of Northern Norway |
topic_facet |
Cluster analysis Destination on-site experience En-route experience Factor analysis Motivation Pretrip experience |
description |
The overall goal of this study is to explore the relative importance different groups of tourists give to the vacation experience phases (pretrip, en-route, and on-site experiences). By clustering the tourist by their motivation and subsequently testing the relative importance given to the various trip phases, the idea is to get new knowledge in terms of quality perceptions of the different phases of a journey, not only on-site experiences for different tourist segments. The tourist journey is divided into three phases: pretrip experience, en-route trip experience, and destination on-site experiences. Factor analysis of motivation items resulted in four groupings of motivation factors: "Personal enrichment," "Escape," "Socialization," and "Family togetherness." Cluster analysis based on factor scores of the motivation items identified two segments. Segment I included 161 respondents (28% of the sampled visitors); Segment II contained 418 (72% of the sampled visitors). The two motivation based segments were then examined and profiled with quality elements of the three trip phases, visitor's demographic, and behavior variables. The results show that tourists value the various phases of the journey differently based on their motivation to travel. The study results are discussed in terms practical implication for the tourism industry to enhance the total experience quality of a journey by including all the phases of a vacation trip. |
format |
Article in Journal/Newspaper |
author |
Prebensen, N.K. Woo, E. Chen, J.S. Uysal, M. |
author_facet |
Prebensen, N.K. Woo, E. Chen, J.S. Uysal, M. |
author_sort |
Prebensen, N.K. |
title |
Experience quality in the different phases of a tourist vacation: A case of Northern Norway |
title_short |
Experience quality in the different phases of a tourist vacation: A case of Northern Norway |
title_full |
Experience quality in the different phases of a tourist vacation: A case of Northern Norway |
title_fullStr |
Experience quality in the different phases of a tourist vacation: A case of Northern Norway |
title_full_unstemmed |
Experience quality in the different phases of a tourist vacation: A case of Northern Norway |
title_sort |
experience quality in the different phases of a tourist vacation: a case of northern norway |
publisher |
Cognizant Communication Corporation |
publishDate |
2012 |
url |
http://hdl.handle.net/2022/19121 https://doi.org/10.3727/108354212X13485873913921 |
geographic |
Norway |
geographic_facet |
Norway |
genre |
Northern Norway |
genre_facet |
Northern Norway |
op_relation |
Prebensen, N. K., Woo, E., Chen, J. S., & Uysal, M. (2012). Experience quality in the different phases of a tourist vacation: A case of northern norway. Tourism Analysis, 17(5), 617-627. http://dx.doi.org/10.3727/108354212X13485873913921 http://dx.doi.org/10.3727/108354212X13485873913921 http://hdl.handle.net/2022/19121 |
op_rights |
© 2012 Cognizant Comm. Corp. |
op_doi |
https://doi.org/10.3727/108354212X13485873913921 |
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Tourism Analysis |
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17 |
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5 |
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617 |
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627 |
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1766145660918169600 |