Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines
This paper evaluates the customer needs of cruise passengers in a context of industry ports in the province of Newfoundland and Labrador, Canada. The study was conducted for the Cruise Association of Newfoundland and Labrador (CANAL) providing primary data as part of their assessment for their Port...
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fthrcak:oai:hrcak.srce.hr:80774 2023-05-15T17:18:53+02:00 Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines Hull, John S.; Faculty of Adventure, Culinary Arts and Tourism, Thompson Rivers University, Kamloops, Canada; jhull@tru.ca Losekoot, Erwin; School of Hospitality and Tourism, AUT University, Auckland 1142, New Zealand; erwin.losekoot@aut.ac.nz 2011-04-29 pdf http://hrcak.srce.hr/80774 http://hrcak.srce.hr/file/120142 en eng Institute for Tourism; sanda.corak@iztzg.hr http://hrcak.srce.hr/80774 http://hrcak.srce.hr/file/120142 Full text available on line. Tourism: An International Interdisciplinary Journal (sanda.corak@iztzg.hr); Vol.60 No.1 cruise lines port readiness customer orientation Canada text 2011 fthrcak 2012-10-27T17:56:06Z This paper evaluates the customer needs of cruise passengers in a context of industry ports in the province of Newfoundland and Labrador, Canada. The study was conducted for the Cruise Association of Newfoundland and Labrador (CANAL) providing primary data as part of their assessment for their Port Readiness Program. The results are generated from a survey of 34 key decision-makers working in 24 ports in the province. Another survey representing the views of 12 cruise lines operating in these ports was also completed. Findings show that the cruise industry needs to adopt closer co-ordination between ports and cruise companies to advance port readiness as well as to protect and facilitate an understanding of the natural and cultural heritage of the destination to meet the needs and expectations of cruise line passengers to the province. Text Newfoundland Hrčak - Portal of scientific journals of Croatia Canada Newfoundland |
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Hrčak - Portal of scientific journals of Croatia |
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fthrcak |
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English |
topic |
cruise lines port readiness customer orientation Canada |
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cruise lines port readiness customer orientation Canada Hull, John S.; Faculty of Adventure, Culinary Arts and Tourism, Thompson Rivers University, Kamloops, Canada; jhull@tru.ca Losekoot, Erwin; School of Hospitality and Tourism, AUT University, Auckland 1142, New Zealand; erwin.losekoot@aut.ac.nz Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines |
topic_facet |
cruise lines port readiness customer orientation Canada |
description |
This paper evaluates the customer needs of cruise passengers in a context of industry ports in the province of Newfoundland and Labrador, Canada. The study was conducted for the Cruise Association of Newfoundland and Labrador (CANAL) providing primary data as part of their assessment for their Port Readiness Program. The results are generated from a survey of 34 key decision-makers working in 24 ports in the province. Another survey representing the views of 12 cruise lines operating in these ports was also completed. Findings show that the cruise industry needs to adopt closer co-ordination between ports and cruise companies to advance port readiness as well as to protect and facilitate an understanding of the natural and cultural heritage of the destination to meet the needs and expectations of cruise line passengers to the province. |
format |
Text |
author |
Hull, John S.; Faculty of Adventure, Culinary Arts and Tourism, Thompson Rivers University, Kamloops, Canada; jhull@tru.ca Losekoot, Erwin; School of Hospitality and Tourism, AUT University, Auckland 1142, New Zealand; erwin.losekoot@aut.ac.nz |
author_facet |
Hull, John S.; Faculty of Adventure, Culinary Arts and Tourism, Thompson Rivers University, Kamloops, Canada; jhull@tru.ca Losekoot, Erwin; School of Hospitality and Tourism, AUT University, Auckland 1142, New Zealand; erwin.losekoot@aut.ac.nz |
author_sort |
Hull, John S.; Faculty of Adventure, Culinary Arts and Tourism, Thompson Rivers University, Kamloops, Canada; jhull@tru.ca |
title |
Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines |
title_short |
Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines |
title_full |
Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines |
title_fullStr |
Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines |
title_full_unstemmed |
Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines |
title_sort |
customer orientation of cruise destinations in newfoundland and labrador, canada – exploring key issues for ports and the cruise lines |
publisher |
Institute for Tourism; sanda.corak@iztzg.hr |
publishDate |
2011 |
url |
http://hrcak.srce.hr/80774 http://hrcak.srce.hr/file/120142 |
geographic |
Canada Newfoundland |
geographic_facet |
Canada Newfoundland |
genre |
Newfoundland |
genre_facet |
Newfoundland |
op_source |
Tourism: An International Interdisciplinary Journal (sanda.corak@iztzg.hr); Vol.60 No.1 |
op_relation |
http://hrcak.srce.hr/80774 http://hrcak.srce.hr/file/120142 |
op_rights |
Full text available on line. |
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1766089614479589376 |