Potrebe žrtava i zadovoljstvo pruženom podrškom od strane odjela za podršku žrtvama i svjedocima

• Published in: Kriminologija & socijalna integracija
• Main Authors: Hamer Vidmar, Nikica, Bajto, Martina
• Format: Article in Journal/Newspaper
• Language: Croatian; English
• Published: University of Zagreb, Faculty of Education and Rehabilitation Sciences 2018
• Subjects: podrška žrtvama i svjedocima; svjedočenje na sudu; potrebe žrtava; reakcije žrtava; victim and witness support; court testimony; victim needs; victim reactions; sami
• Online Access: https://hrcak.srce.hr/207533; https://hrcak.srce.hr/file/304914; https://hrcak.srce.hr/file/304915

Odjeli za podršku žrtvama i svjedocima osnovani pri županijskim sudovima pružaju emocionalnu i praktičnu podršku, informacije o pravima i tehničke informacije, te upućuju žrtve, svjedoke, oštećenike i osobe u njihovoj pratnji na druge specijalizirane institucije i organizacije ovisno o njihovim potrebama. Ciljevi istraživanja bili su istražiti način informiranja žrtava i svjedoka o dostupnoj podršci, razloge i motive za traženjem podrške od strane odjela za podršku žrtvama i svjedocima, istražiti kako se žrtve i svjedoci osjećaju prije, tijekom i nakon svjedočenja, dobiti uvid u njihova iskustva svjedočenja na sudu, istražiti njihove potrebe za podrškom i korisnost pružene podrške koju su dobili od strane odjela za podršku žrtvama i svjedocima. Istraživanje je provedeno na prigodnom uzorku (N = 101) žrtava, svjedoka, oštećenika i osoba u pratnji koji su primili podršku od strane odjela za podršku žrtvama i svjedocima. Anketni upitnik, konstruiran za potrebe ovog istraživanja, ispitanici su popunjavali nakon završetka rasprave. Rezultati su pokazali da su žrtve, svjedoci i oštećenici o postojanju odjela za podršku žrtvama i svjedocima najčešće bili informirani putem poziva za sud, međutim većina ih je kontakt sa službenicima odjela ostvarila tek na sudu, kada su im službenici odjela i volonteri sami pristupili. Nakon zaprimanja poziva za sud i prije svjedočenja iskazivali su o osjećajima uznemirenosti, nervoze, straha i zbunjenosti te su naveli da su se za vrijeme svjedo-čenja osjećali uznemireno, kao da ponovno proživljavaju događaj o kojem svjedoče i da jedva čekaju da sve završi. Nakon svjedočenja najčešće su iskazivali o osjećaju olakšanja. Navode da su im izuzetno pomogli sljedeći oblici podrške pruženi od strane odjela za podršku žrtvama i svjedocima: informacije, čekanje na svjedočenje odvojeno od drugih, emocionalna podrška te prisustvo službenika odjela / volontera s njima u sudnici tijekom ispitivanja. Iskazali su da su jako zadovoljni pruženom podrškom od strane odjela i da bi obraćanje odjelu preporučili i drugim osobama koji se nađu u sličnoj situaciji. Victim and Witness Support Departments established at county courts provide emotional and practical support, information on rights and technical information and refer victims, witnesses, injured parties and persons accompanying them to other specialized institutions and organizations depending on their needs. The aim of the survey was to explore ways in which victims and witnesses were informed about the available support, reasons and motives for seeking support from Victim and Witness Support Departments, analyse how victims and witnesses felt before, during and after their testimony, gain insight into their experience of testifying in court, explore their needs for support and effectiveness of the support they had received by the Victim and Witness Support Departments. The survey was conducted on a convenience sample (N = 101) covering victims, witnesses, injured parties and accompanying persons who had previously received support from the Victim and Witness Support Departments. The questionnaire, designed for the purpose of this survey, was completed by the respondents after the end of the court hearing. The findings have shown that victims, witnesses and injured parties were usually informed about the Victim and Witness Support Departments through the court subpoena, but most of them contacted the support staff at the court when the support staff and volunteers approached them on their own initiative. After receiving the court subpoena and before giving the testimony, they expressed feelings of anxiety, nervousness, fear and confusion. Many of them stated that they were feeling upset during the testimony, as if they were going through the event they had witnessed over again and could not wait for the testimony to end. After the testimony they usually expressed a feeling of relief. They said that the following forms of support provided by the Victim and Witness Support Departments proved to be most beneficial: provision of information, separate waiting area (away from other parties before the testimony), emotional support and accompaniment of the support staff / volunteers in the courtroom during the testimony. They stated that they were very satisfied with the support provided by the support department and that they would recommend contacting the department to other people who were in a similar situation.