Problems in Critical Care Nurse-Patient Communication: Examples of Poland and Turkey

• Published in: Acta Clinica Croatica
• Main Authors: Yaman Aktas, Yesim, Nagórska, Małgorzata, Karabulut, Neziha
• Format: Article in Journal/Newspaper
• Language: English
• Published: Sestre Milosrdnice University hospital and Institute of Clinical Medical Research 2017
• Subjects: Intensive care units; Nurse-patient relations; Communication; Jedinice za intenzivnu skrb; Sestra-bolesnik; odnosi; Komunikacija; sami
• Online Access: http://hrcak.srce.hr/191640; http://hrcak.srce.hr/file/282603

Th e aim of this study was to determine the problems related to nurse-patient communication in the intensive care unit (ICU), with a focus on diff erences between Poland and Turkey. A descriptive survey design was used. Th e study was conducted in Surgical ICU, Lwowska Hospital in Poland and ICU, Training and Research Hospital in Turkey. Fifty critical care nurses in Poland and 52 critical care nurses in Turkey were included in the study. Patient data were collected using a questionnaire that was prepared by the researchers. In this study, 46% and 42.3% of the nurses reported they had communication problems with patients in Poland and Turkey, respectively. It was also found that the nurses in Poland mostly used therapeutic touch for non-verbal communication (80%), whereas the nurses in Turkey used facial expression (90.4%). Critical care nurses in both countries experienced similar diffi culties in patient communication. It is recommended that the patient to nurse ratio in ICUs be planned according to the intensive care standards. bio je utvrditi probleme povezane s komunikacijom između medicinskih sestara i bolesnika u jedinici intenzivnog liječenja ( JIL), s naglaskom na razlikama između Poljske i Turske. Ovo opisno istraživanje provedeno je na Kirurškoj JIL, Lwowska Hospital u Poljskoj i u JIL, Training and Research Hospital u Turskoj. U istraživanje je bilo uključeno 50 medicinskih sestara u intenzivnoj skrbi iz Poljske i 52 medicinske sestre u intenzivnoj skrbi iz Turske. Podaci o bolesnicima prikupljeni su pomoću upitnika koji su pripremili sami istraživači. U ovom istraživanju je 46% medicinskih sestara iz Poljske i 42,3% medicinskih sestara iz Turske izjavilo da imaju probleme u komunikaciji s bolesnicima. Također je utvrđeno da medicinske sestre u Poljskoj većinom primjenjuju terapijski dodir za neverbalnu komunikaciju (80%), dok medicinske sestre u Turskoj najviše primjenjuju određene izraze lica (90,4%). Medicinske sestre u JIL iz obiju zemalja imale su slične poteškoće u komunikaciji s bolesnicima. Preporuča se omjer bolesnika i medicinskih sestara u JIL planirati prema standardima intenzivne skrbi.