The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students
ABSTRACT: This thesis investigates the importance of travel agency selection factors for domestic and international students from different countries such as Turkey, Iran who use travel agencies of a small island - Cyprus. A total 251 students studying at various programs of the Faculty during the f...
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Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)
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fteastmediterrun:oai:i-rep.emu.edu.tr:11129/1592 2023-05-15T18:13:48+02:00 The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students Kaghazchi, Kazhal Alizadeh 2012-02 http://hdl.handle.net/11129/1592 en eng Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ) Kaghazchi, Kazhal Alizadeh. (2012). The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students. Thesis (M.A.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Dept. of Business Administration, Famagusta: North Cyprus. http://hdl.handle.net/11129/1592 Business Administration Travel Agencies - Business Policy - Cyprus North Customer Satisfaction - Travel Agencies - Cyprus Travel agencies selection criteria students North Cyprus economy Thesis 2012 fteastmediterrun 2022-03-02T17:06:10Z ABSTRACT: This thesis investigates the importance of travel agency selection factors for domestic and international students from different countries such as Turkey, Iran who use travel agencies of a small island - Cyprus. A total 251 students studying at various programs of the Faculty during the fall 2011-12 academic term were participated in survey. Descriptive analysis through computing mean scores was used to investigate and compare travel agency selection factors by nationality. “24 hours availability of services or High/Low service charges” is the most important attribute for students from Turkey (mean score = 3.98) whilst “Holiday packages offered e.g. all inclusive etc…’’ is the most important one for Turkish Cypriots (mean score = 4.20) however “Speed and quality of service” (mean score = 4.14) for Iranian students and surprisingly for other overseas students, “Giving individual attention to customers” is the most important attribute (mean score = 4.42). Results reveal that the travel agency selection process differs in nationality classification in the case of international students in North Cyprus implying that young generation customers from different cultures generally focus on different types of factors in considering traveling services. Keywords: Travel agencies, selection criteria, students, North Cyprus economy. ………………………………………………………………………………………………………………………… ÖZ: Bu tez seyahat acentalarının seçiminde ortaya cıkan önemli faktörleri inceler. Kuzey Kıbrıs Üniversitelerinde okuyan uluslararası öğrenci grupları hedef alınmıştır. 251 Türk, İranlı, Kıbrıslı Türk ve diğer öğrenciler olarak ankete katılım gerçekleşmiştir. Ortalama değerler hesaplanarak bu faktörlerin öğrenciler üzerindeki etkisi mukayese edilmiştir. Gelinen ülke’ye gore değişik faktörler önem göstermiştir. Türk öğrenciler için 24 saat hizmet (servis), Kıbrıslı Türk öğrenciler için seyahat paketi, İranlılar için hızlı ve kaliteli hizmet ve diğer öğrenciler için de müşteriye gösterilen birebir ilgi en önemli faktörler olarak tahmin edilmiştir. Ampirik Sonuçlar genel olarak ülkelerin yeni nesil özelliklerine, ekonomik sınıflara ve kültürlere gore değişim göstermektedir. Seyahat acentalerındaki seçim kriterleri belirlenirken kültürün, yeni nesil bakış açısının ve maddi durumun çok önemli olduğu ampirik olarak ortaya konulmaktadır. Anahtar Kelimeler: Seyahat acentalerı, seçim kriterleri, öğrenciler, Kuzey Kıbrıs Ekonomisi. Master of Business Administration in Business Administration. Thesis (M.B.A.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Business Administration, 2012. Supervisor: Assoc. Prof. Dr. Sami Fethi. Thesis sami sami Eastern Mediterranean University Institutional Repository (EMU I-REP), Famagusta |
institution |
Open Polar |
collection |
Eastern Mediterranean University Institutional Repository (EMU I-REP), Famagusta |
op_collection_id |
fteastmediterrun |
language |
English |
topic |
Business Administration Travel Agencies - Business Policy - Cyprus North Customer Satisfaction - Travel Agencies - Cyprus Travel agencies selection criteria students North Cyprus economy |
spellingShingle |
Business Administration Travel Agencies - Business Policy - Cyprus North Customer Satisfaction - Travel Agencies - Cyprus Travel agencies selection criteria students North Cyprus economy Kaghazchi, Kazhal Alizadeh The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students |
topic_facet |
Business Administration Travel Agencies - Business Policy - Cyprus North Customer Satisfaction - Travel Agencies - Cyprus Travel agencies selection criteria students North Cyprus economy |
description |
ABSTRACT: This thesis investigates the importance of travel agency selection factors for domestic and international students from different countries such as Turkey, Iran who use travel agencies of a small island - Cyprus. A total 251 students studying at various programs of the Faculty during the fall 2011-12 academic term were participated in survey. Descriptive analysis through computing mean scores was used to investigate and compare travel agency selection factors by nationality. “24 hours availability of services or High/Low service charges” is the most important attribute for students from Turkey (mean score = 3.98) whilst “Holiday packages offered e.g. all inclusive etc…’’ is the most important one for Turkish Cypriots (mean score = 4.20) however “Speed and quality of service” (mean score = 4.14) for Iranian students and surprisingly for other overseas students, “Giving individual attention to customers” is the most important attribute (mean score = 4.42). Results reveal that the travel agency selection process differs in nationality classification in the case of international students in North Cyprus implying that young generation customers from different cultures generally focus on different types of factors in considering traveling services. Keywords: Travel agencies, selection criteria, students, North Cyprus economy. ………………………………………………………………………………………………………………………… ÖZ: Bu tez seyahat acentalarının seçiminde ortaya cıkan önemli faktörleri inceler. Kuzey Kıbrıs Üniversitelerinde okuyan uluslararası öğrenci grupları hedef alınmıştır. 251 Türk, İranlı, Kıbrıslı Türk ve diğer öğrenciler olarak ankete katılım gerçekleşmiştir. Ortalama değerler hesaplanarak bu faktörlerin öğrenciler üzerindeki etkisi mukayese edilmiştir. Gelinen ülke’ye gore değişik faktörler önem göstermiştir. Türk öğrenciler için 24 saat hizmet (servis), Kıbrıslı Türk öğrenciler için seyahat paketi, İranlılar için hızlı ve kaliteli hizmet ve diğer öğrenciler için de müşteriye gösterilen birebir ilgi en önemli faktörler olarak tahmin edilmiştir. Ampirik Sonuçlar genel olarak ülkelerin yeni nesil özelliklerine, ekonomik sınıflara ve kültürlere gore değişim göstermektedir. Seyahat acentalerındaki seçim kriterleri belirlenirken kültürün, yeni nesil bakış açısının ve maddi durumun çok önemli olduğu ampirik olarak ortaya konulmaktadır. Anahtar Kelimeler: Seyahat acentalerı, seçim kriterleri, öğrenciler, Kuzey Kıbrıs Ekonomisi. Master of Business Administration in Business Administration. Thesis (M.B.A.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Business Administration, 2012. Supervisor: Assoc. Prof. Dr. Sami Fethi. |
format |
Thesis |
author |
Kaghazchi, Kazhal Alizadeh |
author_facet |
Kaghazchi, Kazhal Alizadeh |
author_sort |
Kaghazchi, Kazhal Alizadeh |
title |
The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students |
title_short |
The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students |
title_full |
The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students |
title_fullStr |
The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students |
title_full_unstemmed |
The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students |
title_sort |
choice of travel agencies factors in north cyprus: evidence from universities students |
publisher |
Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ) |
publishDate |
2012 |
url |
http://hdl.handle.net/11129/1592 |
genre |
sami sami |
genre_facet |
sami sami |
op_relation |
Kaghazchi, Kazhal Alizadeh. (2012). The Choice of Travel Agencies Factors in North Cyprus: Evidence from Universities students. Thesis (M.A.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Dept. of Business Administration, Famagusta: North Cyprus. http://hdl.handle.net/11129/1592 |
_version_ |
1766186448428466176 |