Assessing Patient Satisfaction with Community Pharmacy Services: A Large Regional Study at Punjab, Pakistan

• Main Authors: Alanazi AS, Shah S, Abbas G, Hussain M, Saleem A, Khurram H, Chand UR, Mallhi TH, Khan YH, Ilyas K, Tariq S, Jamil A, Alzarea AI, Alzarea SI
• Format: Article in Journal/Newspaper
• Language: English
• Published: Dove Medical Press 2023
• Subjects: pharmacies; pharmacists; community pharmacy services; Medicine (General); R5-920; sami
• Online Access: https://doaj.org/article/5dbd05e185e3455aa46192e58727ad02

Abdullah Salah Alanazi,1 Shahid Shah,2 Ghulam Abbas,3 Musaddique Hussain,4 Ammara Saleem,5 Haris Khurram,6 Usman Rashid Chand,2 Tauqeer Hussain Mallhi,1 Yusra Habib Khan,1 Kainat Ilyas,2 Savaira Tariq,2 Abdullah Jamil,2 Abdulaziz Ibrahim Alzarea,1 Sami Ibrahim Alzarea7 1Department of Clinical Pharmacy, College of Pharmacy, Jouf University, Sakaka, Al-Jouf Province, Kingdom of Saudi Arabia; 2Department of Pharmacy Practice, Faculty of Pharmaceutical Sciences, Government College University Faisalabad, Faisalabad, Pakistan; 3Department of Pharmaceutics, Faculty of Pharmaceutical Sciences, Government College University Faisalabad, Faisalabad, Pakistan; 4Faculty of Pharmacy, the Islamia University of Bahawalpur, Bahawalpur, Pakistan; 5Department of Pharmacology, Faculty of Pharmaceutical Sciences, Government College University Faisalabad, Faisalabad, Pakistan; 6National University of Computer and Emerging Sciences, Chiniot-Faisalabad Campus, Chiniot, Pakistan; 7Department of Pharmacology, College of Pharmacy, Jouf University, Sakaka, Al-Jouf, Saudi ArabiaCorrespondence: Shahid Shah; Ghulam Abbas, Email [e-mail]; [e-mail]: Patient satisfaction can be used to assess the quality of services provided at pharmacies. Our aim was to determine the level of patient satisfaction with pharmacy services and related factors at community pharmacies located in Punjab, Pakistan.Methods: A questionnaire-based cross-sectional study was conducted from May 2021 to July 2021 by administering the questionnaire to the patients using stratified random sampling method. Survey instrument comprised 4 sections including demographics, satisfaction towards provision of facilities, the provision of information, their accessibility to patients, the relationship between pharmacists and patients and the continuity of care provided. Categorical data were represented by percentages. Descriptive statistics were calculated for satisfaction scores. Simple and multiple logistic regression models were used to find the ...