Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair
The 2010 volcanic eruption in Eyjafjallajökull had an extensive impact on the Icelandic society, especially on air traffic due to the volcanic ash cloud which emerged. Flight disturbance also occurred in large parts of Europe, causing air routes to close down, hindering passengers to proceed with th...
Published in: | Veftímaritið Stjórnmál og stjórnsýsla |
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University of Iceland
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ftdoajarticles:oai:doaj.org/article:4fd0138110a84ea1a5f8c1f660bcc164 2023-05-15T16:09:38+02:00 Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair Regína Ásdísardóttir Runólfur Smári Steinþórsson 2013-06-01T00:00:00Z https://doi.org/10.13177/irpa.a.2013.9.1.11 https://doaj.org/article/4fd0138110a84ea1a5f8c1f660bcc164 EN IS eng ice University of Iceland http://www.irpa.is/article/view/920 https://doaj.org/toc/1670-6803 https://doaj.org/toc/1670-679X 1670-6803 1670-679X doi:10.13177/irpa.a.2013.9.1.11 https://doaj.org/article/4fd0138110a84ea1a5f8c1f660bcc164 Stjórnmál og Stjórnsýsla, Vol 9, Iss 1, Pp 211-236 (2013) Eldgos krísa krísustjórnun rekstraráhætta sjálfsprottnar athafnir Political institutions and public administration (General) JF20-2112 Political science (General) JA1-92 article 2013 ftdoajarticles https://doi.org/10.13177/irpa.a.2013.9.1.11 2022-12-31T01:54:41Z The 2010 volcanic eruption in Eyjafjallajökull had an extensive impact on the Icelandic society, especially on air traffic due to the volcanic ash cloud which emerged. Flight disturbance also occurred in large parts of Europe, causing air routes to close down, hindering passengers to proceed with their travelling. Icelandair, Iceland´s largest airline company, was hugely affected by this extreme situation, which made the continuing of operations a great challenge. The subject of this article is to investigate whether and how a case study on Icelandair´s reactions, during the peak of disturbance on operations, can give an insight into crisis management. The research is explorative with the purpose of understanding various variables and influencing factors on crisis management and to bring out interesting questions for future investigations. In the article the concepts of crisis and crisis management are defined, the course of events and Icelandair´s reactions are expounded, and results and conclusions are summarized in answers to the research questions. The main conclusions are; first that the situation that occurred in Icelandair because of the volcanic eruption can be defined as a crisis. Second, that a crisis committee, information and co-operation with stakeholders were important factors in the company´s reaction. Third, that due to the particular type of crisis in question, based on the experience and knowledge within the company, Icelandair´s reactions unfolded as emergent activities. Article in Journal/Newspaper Eyjafjallajökull Iceland Directory of Open Access Journals: DOAJ Articles Veftímaritið Stjórnmál og stjórnsýsla 9 1 211 |
institution |
Open Polar |
collection |
Directory of Open Access Journals: DOAJ Articles |
op_collection_id |
ftdoajarticles |
language |
English Icelandic |
topic |
Eldgos krísa krísustjórnun rekstraráhætta sjálfsprottnar athafnir Political institutions and public administration (General) JF20-2112 Political science (General) JA1-92 |
spellingShingle |
Eldgos krísa krísustjórnun rekstraráhætta sjálfsprottnar athafnir Political institutions and public administration (General) JF20-2112 Political science (General) JA1-92 Regína Ásdísardóttir Runólfur Smári Steinþórsson Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair |
topic_facet |
Eldgos krísa krísustjórnun rekstraráhætta sjálfsprottnar athafnir Political institutions and public administration (General) JF20-2112 Political science (General) JA1-92 |
description |
The 2010 volcanic eruption in Eyjafjallajökull had an extensive impact on the Icelandic society, especially on air traffic due to the volcanic ash cloud which emerged. Flight disturbance also occurred in large parts of Europe, causing air routes to close down, hindering passengers to proceed with their travelling. Icelandair, Iceland´s largest airline company, was hugely affected by this extreme situation, which made the continuing of operations a great challenge. The subject of this article is to investigate whether and how a case study on Icelandair´s reactions, during the peak of disturbance on operations, can give an insight into crisis management. The research is explorative with the purpose of understanding various variables and influencing factors on crisis management and to bring out interesting questions for future investigations. In the article the concepts of crisis and crisis management are defined, the course of events and Icelandair´s reactions are expounded, and results and conclusions are summarized in answers to the research questions. The main conclusions are; first that the situation that occurred in Icelandair because of the volcanic eruption can be defined as a crisis. Second, that a crisis committee, information and co-operation with stakeholders were important factors in the company´s reaction. Third, that due to the particular type of crisis in question, based on the experience and knowledge within the company, Icelandair´s reactions unfolded as emergent activities. |
format |
Article in Journal/Newspaper |
author |
Regína Ásdísardóttir Runólfur Smári Steinþórsson |
author_facet |
Regína Ásdísardóttir Runólfur Smári Steinþórsson |
author_sort |
Regína Ásdísardóttir |
title |
Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair |
title_short |
Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair |
title_full |
Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair |
title_fullStr |
Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair |
title_full_unstemmed |
Do reactions to volcanic eruptions give insight into crisis management: An example from Icelandair |
title_sort |
do reactions to volcanic eruptions give insight into crisis management: an example from icelandair |
publisher |
University of Iceland |
publishDate |
2013 |
url |
https://doi.org/10.13177/irpa.a.2013.9.1.11 https://doaj.org/article/4fd0138110a84ea1a5f8c1f660bcc164 |
genre |
Eyjafjallajökull Iceland |
genre_facet |
Eyjafjallajökull Iceland |
op_source |
Stjórnmál og Stjórnsýsla, Vol 9, Iss 1, Pp 211-236 (2013) |
op_relation |
http://www.irpa.is/article/view/920 https://doaj.org/toc/1670-6803 https://doaj.org/toc/1670-679X 1670-6803 1670-679X doi:10.13177/irpa.a.2013.9.1.11 https://doaj.org/article/4fd0138110a84ea1a5f8c1f660bcc164 |
op_doi |
https://doi.org/10.13177/irpa.a.2013.9.1.11 |
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Veftímaritið Stjórnmál og stjórnsýsla |
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