A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
Abstract Background The utilization and impact of the healthcare services depend on the perceived quality, appropriateness, ease of availability, and cost of the services. This study aimed to understand the community's perception of the quality of healthcare services delivered as part of the Ma...
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ftdoajarticles:oai:doaj.org/article:377ce3c207c8447da02150b0a45e855c 2023-05-15T15:10:04+02:00 A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India Mrigendra P. Singh Harsh Rajvanshi Praveen K. Bharti Aparup Das Vikesh Thakre Himanshu Jayswar Ram Shankar Sahu Vinay K. Telasey Altaf A. Lal 2022-12-01T00:00:00Z https://doi.org/10.1186/s12936-022-04400-6 https://doaj.org/article/377ce3c207c8447da02150b0a45e855c EN eng BMC https://doi.org/10.1186/s12936-022-04400-6 https://doaj.org/toc/1475-2875 doi:10.1186/s12936-022-04400-6 1475-2875 https://doaj.org/article/377ce3c207c8447da02150b0a45e855c Malaria Journal, Vol 21, Iss 1, Pp 1-11 (2022) Community perception Quality healthcare services Optimal utilization Treatment-seeking behaviour Malaria elimination Arctic medicine. Tropical medicine RC955-962 Infectious and parasitic diseases RC109-216 article 2022 ftdoajarticles https://doi.org/10.1186/s12936-022-04400-6 2022-12-30T19:40:31Z Abstract Background The utilization and impact of the healthcare services depend on the perceived quality, appropriateness, ease of availability, and cost of the services. This study aimed to understand the community's perception of the quality of healthcare services delivered as part of the Malaria Elimination Demonstration Project (MEDP), Mandla, Madhya Pradesh, India. Methods The study used qualitative techniques to analyze the community perceptions that emerged from the participants’ narratives during the Focus Group Discussions (FGDs) and in-depth Interviews with Key Informants (IKIs) on the promptness and quality of healthcare service delivery, the behaviour of MEDP staff, Information, Education and Communication, and Behavioural Change Communication activities, coordination with community members and other health personnel, and capacity building of healthcare workers and the community. Results 36 FGDs and 63 IKIs with 419 respondents were conducted in nine blocks of district Mandla. Overall, 97% to 100% of beneficiaries associated MEDP with regularity and prompt service delivery, availability of diagnostics and drugs, friendly behaviour, good coordination, and community mobilization to enhance treatment-seeking behaviour. Conclusions The study's findings highlighted the importance of building and maintaining the community's participation and promoting the demand for optimal utilization of healthcare services inside the village to promptly achieve the malaria elimination goal. Article in Journal/Newspaper Arctic Directory of Open Access Journals: DOAJ Articles Arctic Malaria Journal 21 1 |
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Open Polar |
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Directory of Open Access Journals: DOAJ Articles |
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ftdoajarticles |
language |
English |
topic |
Community perception Quality healthcare services Optimal utilization Treatment-seeking behaviour Malaria elimination Arctic medicine. Tropical medicine RC955-962 Infectious and parasitic diseases RC109-216 |
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Community perception Quality healthcare services Optimal utilization Treatment-seeking behaviour Malaria elimination Arctic medicine. Tropical medicine RC955-962 Infectious and parasitic diseases RC109-216 Mrigendra P. Singh Harsh Rajvanshi Praveen K. Bharti Aparup Das Vikesh Thakre Himanshu Jayswar Ram Shankar Sahu Vinay K. Telasey Altaf A. Lal A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India |
topic_facet |
Community perception Quality healthcare services Optimal utilization Treatment-seeking behaviour Malaria elimination Arctic medicine. Tropical medicine RC955-962 Infectious and parasitic diseases RC109-216 |
description |
Abstract Background The utilization and impact of the healthcare services depend on the perceived quality, appropriateness, ease of availability, and cost of the services. This study aimed to understand the community's perception of the quality of healthcare services delivered as part of the Malaria Elimination Demonstration Project (MEDP), Mandla, Madhya Pradesh, India. Methods The study used qualitative techniques to analyze the community perceptions that emerged from the participants’ narratives during the Focus Group Discussions (FGDs) and in-depth Interviews with Key Informants (IKIs) on the promptness and quality of healthcare service delivery, the behaviour of MEDP staff, Information, Education and Communication, and Behavioural Change Communication activities, coordination with community members and other health personnel, and capacity building of healthcare workers and the community. Results 36 FGDs and 63 IKIs with 419 respondents were conducted in nine blocks of district Mandla. Overall, 97% to 100% of beneficiaries associated MEDP with regularity and prompt service delivery, availability of diagnostics and drugs, friendly behaviour, good coordination, and community mobilization to enhance treatment-seeking behaviour. Conclusions The study's findings highlighted the importance of building and maintaining the community's participation and promoting the demand for optimal utilization of healthcare services inside the village to promptly achieve the malaria elimination goal. |
format |
Article in Journal/Newspaper |
author |
Mrigendra P. Singh Harsh Rajvanshi Praveen K. Bharti Aparup Das Vikesh Thakre Himanshu Jayswar Ram Shankar Sahu Vinay K. Telasey Altaf A. Lal |
author_facet |
Mrigendra P. Singh Harsh Rajvanshi Praveen K. Bharti Aparup Das Vikesh Thakre Himanshu Jayswar Ram Shankar Sahu Vinay K. Telasey Altaf A. Lal |
author_sort |
Mrigendra P. Singh |
title |
A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India |
title_short |
A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India |
title_full |
A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India |
title_fullStr |
A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India |
title_full_unstemmed |
A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India |
title_sort |
qualitative study on community perceptions on quality of healthcare services they received in the malaria elimination demonstration project in district mandla, india |
publisher |
BMC |
publishDate |
2022 |
url |
https://doi.org/10.1186/s12936-022-04400-6 https://doaj.org/article/377ce3c207c8447da02150b0a45e855c |
geographic |
Arctic |
geographic_facet |
Arctic |
genre |
Arctic |
genre_facet |
Arctic |
op_source |
Malaria Journal, Vol 21, Iss 1, Pp 1-11 (2022) |
op_relation |
https://doi.org/10.1186/s12936-022-04400-6 https://doaj.org/toc/1475-2875 doi:10.1186/s12936-022-04400-6 1475-2875 https://doaj.org/article/377ce3c207c8447da02150b0a45e855c |
op_doi |
https://doi.org/10.1186/s12936-022-04400-6 |
container_title |
Malaria Journal |
container_volume |
21 |
container_issue |
1 |
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1766341133903855616 |