A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India

Abstract Background The utilization and impact of the healthcare services depend on the perceived quality, appropriateness, ease of availability, and cost of the services. This study aimed to understand the community's perception of the quality of healthcare services delivered as part of the Ma...

Full description

Bibliographic Details
Published in:Malaria Journal
Main Authors: Mrigendra P. Singh, Harsh Rajvanshi, Praveen K. Bharti, Aparup Das, Vikesh Thakre, Himanshu Jayswar, Ram Shankar Sahu, Vinay K. Telasey, Altaf A. Lal
Format: Article in Journal/Newspaper
Language:English
Published: BMC 2022
Subjects:
Online Access:https://doi.org/10.1186/s12936-022-04400-6
https://doaj.org/article/377ce3c207c8447da02150b0a45e855c
id ftdoajarticles:oai:doaj.org/article:377ce3c207c8447da02150b0a45e855c
record_format openpolar
spelling ftdoajarticles:oai:doaj.org/article:377ce3c207c8447da02150b0a45e855c 2023-05-15T15:10:04+02:00 A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India Mrigendra P. Singh Harsh Rajvanshi Praveen K. Bharti Aparup Das Vikesh Thakre Himanshu Jayswar Ram Shankar Sahu Vinay K. Telasey Altaf A. Lal 2022-12-01T00:00:00Z https://doi.org/10.1186/s12936-022-04400-6 https://doaj.org/article/377ce3c207c8447da02150b0a45e855c EN eng BMC https://doi.org/10.1186/s12936-022-04400-6 https://doaj.org/toc/1475-2875 doi:10.1186/s12936-022-04400-6 1475-2875 https://doaj.org/article/377ce3c207c8447da02150b0a45e855c Malaria Journal, Vol 21, Iss 1, Pp 1-11 (2022) Community perception Quality healthcare services Optimal utilization Treatment-seeking behaviour Malaria elimination Arctic medicine. Tropical medicine RC955-962 Infectious and parasitic diseases RC109-216 article 2022 ftdoajarticles https://doi.org/10.1186/s12936-022-04400-6 2022-12-30T19:40:31Z Abstract Background The utilization and impact of the healthcare services depend on the perceived quality, appropriateness, ease of availability, and cost of the services. This study aimed to understand the community's perception of the quality of healthcare services delivered as part of the Malaria Elimination Demonstration Project (MEDP), Mandla, Madhya Pradesh, India. Methods The study used qualitative techniques to analyze the community perceptions that emerged from the participants’ narratives during the Focus Group Discussions (FGDs) and in-depth Interviews with Key Informants (IKIs) on the promptness and quality of healthcare service delivery, the behaviour of MEDP staff, Information, Education and Communication, and Behavioural Change Communication activities, coordination with community members and other health personnel, and capacity building of healthcare workers and the community. Results 36 FGDs and 63 IKIs with 419 respondents were conducted in nine blocks of district Mandla. Overall, 97% to 100% of beneficiaries associated MEDP with regularity and prompt service delivery, availability of diagnostics and drugs, friendly behaviour, good coordination, and community mobilization to enhance treatment-seeking behaviour. Conclusions The study's findings highlighted the importance of building and maintaining the community's participation and promoting the demand for optimal utilization of healthcare services inside the village to promptly achieve the malaria elimination goal. Article in Journal/Newspaper Arctic Directory of Open Access Journals: DOAJ Articles Arctic Malaria Journal 21 1
institution Open Polar
collection Directory of Open Access Journals: DOAJ Articles
op_collection_id ftdoajarticles
language English
topic Community perception
Quality healthcare services
Optimal utilization
Treatment-seeking behaviour
Malaria elimination
Arctic medicine. Tropical medicine
RC955-962
Infectious and parasitic diseases
RC109-216
spellingShingle Community perception
Quality healthcare services
Optimal utilization
Treatment-seeking behaviour
Malaria elimination
Arctic medicine. Tropical medicine
RC955-962
Infectious and parasitic diseases
RC109-216
Mrigendra P. Singh
Harsh Rajvanshi
Praveen K. Bharti
Aparup Das
Vikesh Thakre
Himanshu Jayswar
Ram Shankar Sahu
Vinay K. Telasey
Altaf A. Lal
A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
topic_facet Community perception
Quality healthcare services
Optimal utilization
Treatment-seeking behaviour
Malaria elimination
Arctic medicine. Tropical medicine
RC955-962
Infectious and parasitic diseases
RC109-216
description Abstract Background The utilization and impact of the healthcare services depend on the perceived quality, appropriateness, ease of availability, and cost of the services. This study aimed to understand the community's perception of the quality of healthcare services delivered as part of the Malaria Elimination Demonstration Project (MEDP), Mandla, Madhya Pradesh, India. Methods The study used qualitative techniques to analyze the community perceptions that emerged from the participants’ narratives during the Focus Group Discussions (FGDs) and in-depth Interviews with Key Informants (IKIs) on the promptness and quality of healthcare service delivery, the behaviour of MEDP staff, Information, Education and Communication, and Behavioural Change Communication activities, coordination with community members and other health personnel, and capacity building of healthcare workers and the community. Results 36 FGDs and 63 IKIs with 419 respondents were conducted in nine blocks of district Mandla. Overall, 97% to 100% of beneficiaries associated MEDP with regularity and prompt service delivery, availability of diagnostics and drugs, friendly behaviour, good coordination, and community mobilization to enhance treatment-seeking behaviour. Conclusions The study's findings highlighted the importance of building and maintaining the community's participation and promoting the demand for optimal utilization of healthcare services inside the village to promptly achieve the malaria elimination goal.
format Article in Journal/Newspaper
author Mrigendra P. Singh
Harsh Rajvanshi
Praveen K. Bharti
Aparup Das
Vikesh Thakre
Himanshu Jayswar
Ram Shankar Sahu
Vinay K. Telasey
Altaf A. Lal
author_facet Mrigendra P. Singh
Harsh Rajvanshi
Praveen K. Bharti
Aparup Das
Vikesh Thakre
Himanshu Jayswar
Ram Shankar Sahu
Vinay K. Telasey
Altaf A. Lal
author_sort Mrigendra P. Singh
title A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
title_short A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
title_full A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
title_fullStr A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
title_full_unstemmed A qualitative study on community perceptions on quality of healthcare services they received in the Malaria Elimination Demonstration Project in district Mandla, India
title_sort qualitative study on community perceptions on quality of healthcare services they received in the malaria elimination demonstration project in district mandla, india
publisher BMC
publishDate 2022
url https://doi.org/10.1186/s12936-022-04400-6
https://doaj.org/article/377ce3c207c8447da02150b0a45e855c
geographic Arctic
geographic_facet Arctic
genre Arctic
genre_facet Arctic
op_source Malaria Journal, Vol 21, Iss 1, Pp 1-11 (2022)
op_relation https://doi.org/10.1186/s12936-022-04400-6
https://doaj.org/toc/1475-2875
doi:10.1186/s12936-022-04400-6
1475-2875
https://doaj.org/article/377ce3c207c8447da02150b0a45e855c
op_doi https://doi.org/10.1186/s12936-022-04400-6
container_title Malaria Journal
container_volume 21
container_issue 1
_version_ 1766341133903855616