Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations
In the digital era, companies have experienced a progressive change in their business models, which has led them to develop greater agility to adapt to changing environments, and the necessity to properly manage the group decision making in these companies is patent. This paper shows how fuzzy model...
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ftdoajarticles:oai:doaj.org/article:200cccee179f4fd6b40d413133b84eb9 2023-08-20T04:06:10+02:00 Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations Gabriel Marín Díaz José Luis Galdón Salvador 2023-07-01T00:00:00Z https://doi.org/10.3390/systems11070341 https://doaj.org/article/200cccee179f4fd6b40d413133b84eb9 EN eng MDPI AG https://www.mdpi.com/2079-8954/11/7/341 https://doaj.org/toc/2079-8954 doi:10.3390/systems11070341 2079-8954 https://doaj.org/article/200cccee179f4fd6b40d413133b84eb9 Systems, Vol 11, Iss 341, p 341 (2023) group decision making digital transformation fuzzy logic digital maturity level SME Systems engineering TA168 Technology (General) T1-995 article 2023 ftdoajarticles https://doi.org/10.3390/systems11070341 2023-07-30T00:34:33Z In the digital era, companies have experienced a progressive change in their business models, which has led them to develop greater agility to adapt to changing environments, and the necessity to properly manage the group decision making in these companies is patent. This paper shows how fuzzy models are utilized in group decision making. In this context, one of the most important group decisions to be adopted is how to manage the digital transformation of the company, drawing up the best possible roadmap. To achieve this goal, this paper proposes a new methodology improvement of group decision making based on a fuzzy 2-tuple linguistic model and the analytic hierarchy process (AHP) method. The suggested methodology proposes the calculation of the digital maturity level (DML) of companies based on five of the most cited and agreed upon criteria in the existing literature. The methodology proposed in this paper was tested and validated for the business case of Spanish SMEs through three different clusters to derive global recommendations tailored to each specific cluster and company segments, using a sample of 1428 companies. The main fundings reveal that the digital maturity level directly impacts on the size of the company and its digital mindset in the sense of driving change management processes. As future works, authors recommend extending the model to any industry using the proposed methodology and evaluate disruptive technologies such as artificial intelligence (AI) in supporting the digital transformation of SMEs. Article in Journal/Newspaper DML Directory of Open Access Journals: DOAJ Articles Systems 11 7 341 |
institution |
Open Polar |
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Directory of Open Access Journals: DOAJ Articles |
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ftdoajarticles |
language |
English |
topic |
group decision making digital transformation fuzzy logic digital maturity level SME Systems engineering TA168 Technology (General) T1-995 |
spellingShingle |
group decision making digital transformation fuzzy logic digital maturity level SME Systems engineering TA168 Technology (General) T1-995 Gabriel Marín Díaz José Luis Galdón Salvador Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations |
topic_facet |
group decision making digital transformation fuzzy logic digital maturity level SME Systems engineering TA168 Technology (General) T1-995 |
description |
In the digital era, companies have experienced a progressive change in their business models, which has led them to develop greater agility to adapt to changing environments, and the necessity to properly manage the group decision making in these companies is patent. This paper shows how fuzzy models are utilized in group decision making. In this context, one of the most important group decisions to be adopted is how to manage the digital transformation of the company, drawing up the best possible roadmap. To achieve this goal, this paper proposes a new methodology improvement of group decision making based on a fuzzy 2-tuple linguistic model and the analytic hierarchy process (AHP) method. The suggested methodology proposes the calculation of the digital maturity level (DML) of companies based on five of the most cited and agreed upon criteria in the existing literature. The methodology proposed in this paper was tested and validated for the business case of Spanish SMEs through three different clusters to derive global recommendations tailored to each specific cluster and company segments, using a sample of 1428 companies. The main fundings reveal that the digital maturity level directly impacts on the size of the company and its digital mindset in the sense of driving change management processes. As future works, authors recommend extending the model to any industry using the proposed methodology and evaluate disruptive technologies such as artificial intelligence (AI) in supporting the digital transformation of SMEs. |
format |
Article in Journal/Newspaper |
author |
Gabriel Marín Díaz José Luis Galdón Salvador |
author_facet |
Gabriel Marín Díaz José Luis Galdón Salvador |
author_sort |
Gabriel Marín Díaz |
title |
Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations |
title_short |
Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations |
title_full |
Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations |
title_fullStr |
Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations |
title_full_unstemmed |
Group Decision-Making Model Based on 2-Tuple Fuzzy Linguistic Model and AHP Applied to Measuring Digital Maturity Level of Organizations |
title_sort |
group decision-making model based on 2-tuple fuzzy linguistic model and ahp applied to measuring digital maturity level of organizations |
publisher |
MDPI AG |
publishDate |
2023 |
url |
https://doi.org/10.3390/systems11070341 https://doaj.org/article/200cccee179f4fd6b40d413133b84eb9 |
genre |
DML |
genre_facet |
DML |
op_source |
Systems, Vol 11, Iss 341, p 341 (2023) |
op_relation |
https://www.mdpi.com/2079-8954/11/7/341 https://doaj.org/toc/2079-8954 doi:10.3390/systems11070341 2079-8954 https://doaj.org/article/200cccee179f4fd6b40d413133b84eb9 |
op_doi |
https://doi.org/10.3390/systems11070341 |
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Systems |
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11 |
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7 |
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341 |
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1774717103744483328 |