Flash Eurobarometer 300 (Retailers’ Attitudes Towards Cross-border Trade and Consumer Protection, wave 1)
Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: number of EU countries currently cross-border sales to final consumers are made to; estimation of the percentage of the company’s total turnover from: e-commerce and internet sales, other distance sa...
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| Format: | Dataset |
| Language: | English |
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2011
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| Online Access: | https://doi.org/10.4232/1.10738 https://search.gesis.org/research_data/ZA5467?lang=en https://search.gesis.org/research_data/ZA5467?lang=de |
| Summary: | Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: number of EU countries currently cross-border sales to final consumers are made to; estimation of the percentage of the company’s total turnover from: e-commerce and internet sales, other distance sales; estimation of the percentage of the total value of e-commerce and internet sales from sales to consumers in other EU countries; estimation of the percentage of total sales to final consumers by phone, by post, by e-commerce, and by home-visits which are cross-border sales to EU countries; number of EU member states cross-border sales to final consumers would be made to in case of the assumed provision of common EU laws on regulating transactions; self-assessed knowledge regarding the company’s legal obligations towards consumers in the own country; self-assessed knowledge regarding the legislation on product safety and on food safety; knowledge where to find information on consumer legislation in the own country and in other EU countries; expected development of the company’s cross-border sales in case of the assumed provision of common EU laws on regulating transactions; knowledge of the length of the cooling off period in the own country; knowledge of the customer’s right to have a defective product repaired; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, advertise products at very low price without having a reasonable quantity of products for sale, make exaggerated statements in advertisements, describe products as ‘free’ that are only available calling premium rate phone numbers; knowledge test on product safety legislation in the own country regarding retailers’ obligations: obligation to cooperate with authorities to prevent risks posed by own products, interdiction to place unsafe products on the market, obligation to immediately recall unsafe products from customers, availability of ... |
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