Flash Eurobarometer 358 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 3)

• Main Author: European Commission, Brussels Directorate-General Communication
• Format: Dataset
• Language: English
• Published: 2013
• Subjects: Iceland
• Online Access: https://doi.org/10.4232/1.11817; https://search.gesis.org/research_data/ZA5793?lang=de; https://search.gesis.org/research_data/ZA5793?lang=en

Attitudes towards consumer protection and cross-border shopping. Topics: approval of the following statements regarding consumer protection in the own country: trust in independent consumer organizations and in public authorities, feeling of being protected by existing measures, sellers and providers in the own country respect consumer rights, easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, change of consumer behavior as a result of media stories; assessment of the non-food and food products currently on the market in the own country as safe; influence of environmental impact on product choice during the last two weeks; source of information on environmental impact of purchased products: advertisements or offers, environmental label; reasons for not considering environmental impact of purchased products; right to return ordered goods four days after delivery and get money back without giving any reason; right to have repaired or replaced a good bought 18 months ago for free; obligation to pay invoice for not ordered deliveries: no obligation to pay and no obligation to return good, no obligation to pay provided that the good is returned, obligation to pay; right for repair or replacement of a faulty good even if the sales contract rejects any responsibility of the seller or of the producer to deal with faults; causes for complaint when buying goods or services in the own country in the past 12 months; actions taken; satisfaction with the handling of the complaint; reasons for not taking action; purchase of goods or services via the internet in the past twelve months from a retailer or provider located: in the own country, in another EU country, outside the EU; problems encountered with purchasing via the internet in the last twelve months: delay in delivery or no delivery at all when buying from a seller located in the own country or in another EU country, refusal of a seller located in another EU country to deliver to the own ...