Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4)
Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: interest in starting or intention to continue to sell online in the next twelve months to consumers: in the own country, in other EU countries, both; confidence regarding selling online to consumers:...
Main Author: | |
---|---|
Format: | Dataset |
Language: | English |
Published: |
2015
|
Subjects: | |
Online Access: | https://doi.org/10.4232/1.12118 https://search.gesis.org/research_data/ZA5942?lang=en https://search.gesis.org/research_data/ZA5942?lang=de |
id |
ftcessda:e5a67aa822da455a5619d987529aa31c6e5221bc0b6fa14f693a54f9c9da0640 |
---|---|
record_format |
openpolar |
spelling |
ftcessda:e5a67aa822da455a5619d987529aa31c6e5221bc0b6fa14f693a54f9c9da0640 2024-09-15T18:14:44+00:00 Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit Belgium Belgien Denmark Dänemark Germany Deutschland Greece Griechenland Spain Spanien Finland Finnland France Frankreich Ireland Irland Italy Italien Luxembourg Luxemburg Netherlands Niederlande Austria Österreich Portugal Portugal Sweden Schweden United Kingdom Vereinigtes Königreich Bulgaria Bulgarien Cyprus Zypern Czech Republic Tschechische Republik Estonia Estland Hungary Ungarn Latvia Lettland Lithuania Litauen Malta Malta Poland Polen Romania Rumänien Slovakia Slowakei Slovenia Slowenien Croatia Kroatien Iceland Island Norway Norwegen 2015-11-17 https://doi.org/10.4232/1.12118 https://search.gesis.org/research_data/ZA5942?lang=en https://search.gesis.org/research_data/ZA5942?lang=de en eng doi:10.4232/1.12118 ZA5942, Version 1.0.0 https://search.gesis.org/research_data/ZA5942?lang=en https://search.gesis.org/research_data/ZA5942?lang=de Dataset 2015 ftcessda https://doi.org/10.4232/1.12118 2024-08-28T23:58:01Z Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: interest in starting or intention to continue to sell online in the next twelve months to consumers: in the own country, in other EU countries, both; confidence regarding selling online to consumers: in the own country, in other EU countries, both; companies already practicing online selling were asked: importance of selected obstacles to the development of online sales to other EU countries: differences in national tax regulations, in national consumer protection rules, and in national contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher fraud and non-payment risks, extra costs arising from language differences or after-sales services, restrictions imposed by manufacturers and suppliers, higher transport costs; companies not yet practicing online selling were asked: importance of selected obstacles to the development of online sales: additional consumer protection rules, higher delivery costs, higher costs in resolving complaints and disputes online, higher fraud and non-payment risks, extra costs arising from after-sales services, extra needs for IT skills, extra need for capital for the development of IT applications, nature of the company’s business; assessment of the share of non-food products currently on the market in the own country which comply with safety standards; knowledge of the customer’s right to have a durable good repaired or replaced for free bought 18 months ago; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, run promotional campaigns stating discount although discount products are almost out of stock, promote products for children in advertisements targeting parents, describe products as ‘free’ that are only available calling premium rate phone numbers; experiences with the ... Dataset Iceland CESSDA DC Data Catalogue (Consortium of European Social Science Data Archives) |
institution |
Open Polar |
collection |
CESSDA DC Data Catalogue (Consortium of European Social Science Data Archives) |
op_collection_id |
ftcessda |
language |
English |
description |
Attitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: interest in starting or intention to continue to sell online in the next twelve months to consumers: in the own country, in other EU countries, both; confidence regarding selling online to consumers: in the own country, in other EU countries, both; companies already practicing online selling were asked: importance of selected obstacles to the development of online sales to other EU countries: differences in national tax regulations, in national consumer protection rules, and in national contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher fraud and non-payment risks, extra costs arising from language differences or after-sales services, restrictions imposed by manufacturers and suppliers, higher transport costs; companies not yet practicing online selling were asked: importance of selected obstacles to the development of online sales: additional consumer protection rules, higher delivery costs, higher costs in resolving complaints and disputes online, higher fraud and non-payment risks, extra costs arising from after-sales services, extra needs for IT skills, extra need for capital for the development of IT applications, nature of the company’s business; assessment of the share of non-food products currently on the market in the own country which comply with safety standards; knowledge of the customer’s right to have a durable good repaired or replaced for free bought 18 months ago; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, run promotional campaigns stating discount although discount products are almost out of stock, promote products for children in advertisements targeting parents, describe products as ‘free’ that are only available calling premium rate phone numbers; experiences with the ... |
format |
Dataset |
author |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit |
spellingShingle |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
author_facet |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit |
author_sort |
European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit |
title |
Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_short |
Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_full |
Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_fullStr |
Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_full_unstemmed |
Flash Eurobarometer 396 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 4) |
title_sort |
flash eurobarometer 396 (retailers´ attitudes towards cross-border trade and consumer protection, wave 4) |
publishDate |
2015 |
url |
https://doi.org/10.4232/1.12118 https://search.gesis.org/research_data/ZA5942?lang=en https://search.gesis.org/research_data/ZA5942?lang=de |
op_coverage |
Belgium Belgien Denmark Dänemark Germany Deutschland Greece Griechenland Spain Spanien Finland Finnland France Frankreich Ireland Irland Italy Italien Luxembourg Luxemburg Netherlands Niederlande Austria Österreich Portugal Portugal Sweden Schweden United Kingdom Vereinigtes Königreich Bulgaria Bulgarien Cyprus Zypern Czech Republic Tschechische Republik Estonia Estland Hungary Ungarn Latvia Lettland Lithuania Litauen Malta Malta Poland Polen Romania Rumänien Slovakia Slowakei Slovenia Slowenien Croatia Kroatien Iceland Island Norway Norwegen |
genre |
Iceland |
genre_facet |
Iceland |
op_relation |
doi:10.4232/1.12118 ZA5942, Version 1.0.0 https://search.gesis.org/research_data/ZA5942?lang=en https://search.gesis.org/research_data/ZA5942?lang=de |
op_doi |
https://doi.org/10.4232/1.12118 |
_version_ |
1810452509855055872 |