Defence mechanisms. Why NAB chairman Ken Henry lost his job
Directors may not have sought to directly hurt vulnerable people, but the indirect consequences of their behaviour can’t be ignored: farmers have lost their land, dead people have been charged fees for no service, and First Nations people have been targeted for financial products they could not use....
Main Author: | |
---|---|
Format: | Article in Journal/Newspaper |
Language: | English |
Published: |
2019
|
Subjects: | |
Online Access: | https://research.bond.edu.au/en/publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 https://theconversation.com/defence-mechanisms-why-nab-chairman-ken-henry-lost-his-job-111182 |
id |
ftbondunivcris:oai:https://pure.bond.edu.au/:publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 |
---|---|
record_format |
openpolar |
spelling |
ftbondunivcris:oai:https://pure.bond.edu.au/:publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 2024-06-16T07:39:59+00:00 Defence mechanisms. Why NAB chairman Ken Henry lost his job Burns, Clare 2019-02-08 https://research.bond.edu.au/en/publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 https://theconversation.com/defence-mechanisms-why-nab-chairman-ken-henry-lost-his-job-111182 eng eng https://research.bond.edu.au/en/publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 info:eu-repo/semantics/openAccess Burns , C 2019 , ' Defence mechanisms. Why NAB chairman Ken Henry lost his job ' , The Conversation . < https://theconversation.com/defence-mechanisms-why-nab-chairman-ken-henry-lost-his-job-111182 > article 2019 ftbondunivcris 2024-05-23T00:06:54Z Directors may not have sought to directly hurt vulnerable people, but the indirect consequences of their behaviour can’t be ignored: farmers have lost their land, dead people have been charged fees for no service, and First Nations people have been targeted for financial products they could not use. Despite multiple previous inquiries the industry’s behaviour didn’t change because for the most part its directors’ assumptions didn’t change. Cognitive and emotional barriers to unlearning protected the assumption that it was OK to pursue profit at the expense of customers. Article in Journal/Newspaper First Nations Bond University Research Portal |
institution |
Open Polar |
collection |
Bond University Research Portal |
op_collection_id |
ftbondunivcris |
language |
English |
description |
Directors may not have sought to directly hurt vulnerable people, but the indirect consequences of their behaviour can’t be ignored: farmers have lost their land, dead people have been charged fees for no service, and First Nations people have been targeted for financial products they could not use. Despite multiple previous inquiries the industry’s behaviour didn’t change because for the most part its directors’ assumptions didn’t change. Cognitive and emotional barriers to unlearning protected the assumption that it was OK to pursue profit at the expense of customers. |
format |
Article in Journal/Newspaper |
author |
Burns, Clare |
spellingShingle |
Burns, Clare Defence mechanisms. Why NAB chairman Ken Henry lost his job |
author_facet |
Burns, Clare |
author_sort |
Burns, Clare |
title |
Defence mechanisms. Why NAB chairman Ken Henry lost his job |
title_short |
Defence mechanisms. Why NAB chairman Ken Henry lost his job |
title_full |
Defence mechanisms. Why NAB chairman Ken Henry lost his job |
title_fullStr |
Defence mechanisms. Why NAB chairman Ken Henry lost his job |
title_full_unstemmed |
Defence mechanisms. Why NAB chairman Ken Henry lost his job |
title_sort |
defence mechanisms. why nab chairman ken henry lost his job |
publishDate |
2019 |
url |
https://research.bond.edu.au/en/publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 https://theconversation.com/defence-mechanisms-why-nab-chairman-ken-henry-lost-his-job-111182 |
genre |
First Nations |
genre_facet |
First Nations |
op_source |
Burns , C 2019 , ' Defence mechanisms. Why NAB chairman Ken Henry lost his job ' , The Conversation . < https://theconversation.com/defence-mechanisms-why-nab-chairman-ken-henry-lost-his-job-111182 > |
op_relation |
https://research.bond.edu.au/en/publications/ab1591ce-b2cb-4575-9906-0d1d5a9f96c0 |
op_rights |
info:eu-repo/semantics/openAccess |
_version_ |
1802006798752808960 |