Chatbot for Support Service: An Artificial Intelligence Enabled Indigenous Artefact

• Main Authors: Sohail, Maarif, Mohsin, Zehra, Khaliq, Sehar, O'Brien, Nicole
• Format: Text
• Language: unknown
• Published: AIS Electronic Library (AISeL) 2021
• Subjects: Canada; Mi’kmaq
• Online Access: https://aisel.aisnet.org/amcis2021/digital_tech_indigenous/digital_tech_indigenous/3; https://aisel.aisnet.org/context/amcis2021/article/1204/viewcontent/1702_doc.pdf; https://aisel.aisnet.org/context/amcis2021/article/1204/filename/0/type/additional/viewcontent/AI_Chatbot_An_Indigenous_Artifact_28062021_1.pptx

Indigenous people have for centuries used the knowledge that is in harmony with the land and the environment, in Canada. Guided by the Design Science Research (DSR) for Information System research, we discuss the Inukshuk model's essential concepts. This approach allows us to incorporate the relevance, rigor, and core design cycle concepts to discuss the possible efficacy of an Indigenous knowledge-based Artificial Intelligence Enabled Indigenous Artifact (AIEIA). This AIEIA will be a chatbot based on the Indigenous knowledge of individuals from Canada. Using the Mi’kmaq philosophy of Msit no’kmaq, we move towards an AIEIA that can use the characteristics of Anthropomorphism, Homophily to engage and interact with the indigenous people.