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Implementación de la norma ITIL en el centro de soporte a usuario de la UNAB
by
Díaz González, Alex Ricardo
,
Rubio Cordón, Ludwing
Published 2008
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Bachelor Thesis
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Related Subjects
Administración de sistemas de información
Analysis
Análisis
Decision support systems
ITIL (Information Technology Infrastructure Library)
Information systems administration
Ingeniería de sistemas
Integrated computer programs
Investigaciones
Investigations
Programas integrados para computador
Sistemas de soporte a la toma de decisiones
Soporte al servicio
Systems engineering
Tecnologías de información
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