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2by Jonsson Kvist, Anna‐Karin, Klefsjö, BengtGet access
Published in Managing Service Quality: An International Journal (2006)
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3by Bergvall-Kåreborn, Birgitta, Bergquist, Bjarne, Klefsjö, BengtGet access
Published in Total Quality Management & Business Excellence (2009)
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Article in Journal/Newspaper